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Privacy Policy

Last Updated: 18-09-2026

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At Sunrise Villa, we respect your privacy and are committed to protecting the personal information you share with us.

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This Privacy Policy explains how Sunrise Villa (“Sunrise Villa”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit or use www.sunrisevilla.co.in (“Website”), contact us, submit an enquiry, make a reservation, or otherwise interact with us.

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By using our Website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Sunrise Villa, we may collect the following categories of information.

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1.1 Information You Provide Directly

You may provide personal information when you:

  • Submit an enquiry or contact form;

  • Request information about Sunrise Villa;

  • Make or request a reservation;

  • Subscribe to email notifications or updates;

  • Contact us by email, telephone, WhatsApp, or other communication channels;

  • Provide information during check-in or your stay; or

  • Otherwise communicate with us.​

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This information may include:

  • Name;

  • Email address;

  • Telephone/mobile number;

  • Address or location information;

  • Booking or reservation details;

  • Number of guests;

  • Check-in and check-out information;

  • Communication preferences;

  • Payment-related information where required to process a booking; and

  • Any other information you voluntarily provide to us.

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Please do not provide sensitive personal information unless it is necessary for the relevant service or specifically requested for a lawful purpose.

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1.2 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, depending on the Website's configuration and the services we use.

This may include:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Approximate geographic information;

  • Pages visited;

  • Date and time of visits;

  • Referring website or page;

  • Website interaction information; and

  • Technical information relating to Website performance and security.

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This information may be collected through cookies, analytics technologies, server logs, or similar technologies.

2. How We Use Your Information

We may use personal information for legitimate business and service-related purposes, including to:

  • Respond to enquiries and requests;

  • Communicate with you about Sunrise Villa;

  • Process and manage reservations;

  • Provide accommodation and related services;

  • Confirm, modify, or cancel bookings;

  • Process payments or facilitate payment processing;

  • Provide customer support;

  • Communicate important information regarding your reservation or stay;

  • Send requested updates, notifications, or promotional communications where permitted;

  • Improve our Website, services, facilities, and guest experience;

  • Understand how visitors use our Website;

  • Maintain Website functionality, security, and performance;

  • Detect, investigate, and prevent fraud, misuse, or unauthorized activity;

  • Comply with applicable laws, regulations, legal processes, and government requirements; and

  • Establish, exercise, or defend our legal rights where necessary.

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We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

3. Booking and Reservation Information

If you make or enquire about a reservation, we may process information necessary to arrange and administer your stay.

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This may include your name, contact details, reservation dates, number of guests, payment-related information, identification information where legally required, and other information necessary to provide the accommodation service.

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Where a third-party booking platform or payment provider is used, your information may also be processed by that provider in accordance with its own privacy policy and terms.

4. Payment Information

Where payments are accepted online, payment transactions may be processed through third-party payment service providers.

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Sunrise Villa may receive information necessary to confirm or reconcile a payment but generally does not need to directly store your complete debit-card, credit-card, banking, or other payment credentials.

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Payment information may be processed and stored by the relevant payment service provider in accordance with its own terms, privacy policy, and security practices.

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You should review the privacy policy of the payment provider used for your transaction.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

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Cookies are small text files that may be stored on your device when you visit a website. They help websites remember information and provide functionality, security, analytics, and a better user experience.

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Depending on how our Website is configured, we may use cookies for purposes including:

  • Essential Website functionality;

  • Security and fraud prevention;

  • Remembering preferences;

  • Understanding Website traffic and usage;

  • Measuring Website performance;

  • Improving Website content and functionality;

  • Analytics and reporting; and

  • Supporting third-party services integrated with the Website.

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Some cookies may be placed by third-party service providers that provide functionality such as analytics, security, maps, payment processing, booking services, social-media features, or other Website services.

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Where required by applicable law, we will request your consent before using non-essential cookies.

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You can manage or disable cookies through your browser settings. You may also be presented with a cookie-consent or cookie-preference mechanism where applicable.

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Please note that disabling certain cookies may affect the availability or functionality of some Website features.

6. Analytics

We may use analytics tools to understand how visitors interact with our Website and to improve its performance and content.

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Analytics information may include pages visited, approximate location, device information, browser information, traffic sources, and interaction patterns.

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Where third-party analytics services are used, those providers may process information in accordance with their own privacy policies and terms.

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We do not use analytics information for purposes unrelated to the legitimate operation and improvement of our Website unless otherwise disclosed or permitted by applicable law.

7. How We Share Personal Information

We do not sell your personal information as a business practice.

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We may share personal information with appropriate third parties where reasonably necessary to operate our business, provide services, or comply with legal obligations.

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These parties may include:

  • Booking and reservation service providers;

  • Payment processors;

  • Website hosting and technology providers;

  • Email and communication service providers;

  • Analytics and Website-performance providers;

  • IT, security, and technical service providers;

  • Professional advisers, where necessary;

  • Government authorities or law-enforcement agencies where legally required; and

  • Other service providers acting on our behalf.

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Third parties receiving personal information from us are expected to process it in accordance with applicable contractual, legal, and security requirements.

8. Third-Party Websites and Services

Our Website may contain links, buttons, embedded content, maps, social-media features, booking facilities, payment services, or other integrations provided by third parties.

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Examples may include third-party booking platforms, payment providers, mapping services, social-media platforms, analytics services, and communication services.

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When you interact with a third-party service, that service may collect and process information directly.

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Sunrise Villa does not control the privacy practices of independent third parties. We recommend reviewing the privacy policies of any third-party service before providing personal information or using that service.

9. Communications and Marketing

If you provide your email address or telephone number through our Website, you may receive communications relating to your enquiry, reservation, stay, or requested services.

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Where permitted by applicable law, we may also send information about Sunrise Villa, offers, updates, or other promotional communications.

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You may opt out of promotional communications at any time by:

  • Using the unsubscribe option provided in an email;

  • Contacting us directly; or

  • Following the applicable opt-out instructions provided with the communication.

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Opting out of promotional communications will not prevent us from sending important service-related communications, such as booking confirmations, payment information, or changes affecting a reservation.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our services;

  • Maintain business and transaction records;

  • Resolve disputes;

  • Prevent fraud or misuse;

  • Comply with legal, tax, accounting, regulatory, or reporting obligations; and

  • Establish, exercise, or defend legal claims.

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The retention period may vary depending on the type of information and the purpose for which it was collected.

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When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

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However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

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Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

12. Children's Privacy

Our Website is intended for general audiences and is not specifically directed toward children.

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We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.

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If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps where required.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include the right to:

  • Request information about the personal data we process about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information where legally applicable;

  • Withdraw consent where processing is based on consent;

  • Request information about how your personal information is used or shared;

  • Object to or restrict certain processing where applicable;

  • Opt out of certain promotional communications; and

  • Raise a complaint regarding the handling of your personal information.

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These rights may be subject to legal exceptions, limitations, verification requirements, and other applicable conditions.

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To exercise a privacy-related right, please contact us using the details provided in the Contact Us section below.

14. Accuracy of Personal Information

We request that you provide accurate and up-to-date information when interacting with Sunrise Villa.

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If any information you have provided to us changes or is incorrect, please contact us so that we can update our records where appropriate.

15. International Data Transfers

Some third-party technology, hosting, analytics, payment, communication, or other service providers used by the Website may process information from locations outside India.

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Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual or organizational safeguards, where required.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services or Website;

  • The technologies we use;

  • Our data-processing practices;

  • Applicable laws or regulations; or

  • Other operational requirements.

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The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

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We encourage you to review this page periodically to remain informed about how we handle personal information.

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to any applicable mandatory rights and protections available to individuals under applicable law.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern regarding the handling of your personal information, please contact us:

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Sunrise Villa
Sanchi, Madhya Pradesh, India

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Email: admin@sunrisevilla.co.in
Website: www.sunrisevilla.co.in

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Last Updated: 18-09-2026

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